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Support Services for Students and Faculty

Distance learning is hardly a recent phenomenon. The recent growth of distance-education courses and programs, particularly those offered online, has been dramatic. Students enrolled in distance-education courses deserve the same quality and type of services that students taking courses on campus receive. The same is true of faculty teaching distance courses. Developing strong support services for both groups is an evolutionary process. This article discusses support services for both students and faculty involved in the rapidly expanding online distance-education landscape. Models for providing support to students and faculty are described, the development of these services is explained, and examples of support services are provided.

Key Words: distance learning • student services • models • online courses • student support

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